# Scout Support > Scout Support knowledge base – help articles and documentation. ## Device Troubleshooting - [Water Sensor Installation & Troubleshooting](https://scout-alarm.kustomer.help/en_us/water-sensor-troubleshooting-B1tMem9xh.md): Water Sensor Troubleshooting The Scout Water Sensor continuously monitors for flooding leaks and any other type of unwanted moisture in your home When the W - [HD Camera Installation & Troubleshooting](https://scout-alarm.kustomer.help/en_us/hd-camera-troubleshooting-Sk8TOMqgn.md): HD Camera Troubleshooting The Scout HD Camera is a WiFienabled camera that monitors for person motion and sound alerts It allows you to watch a live stream - [Hub Troubleshooting & Installation](https://scout-alarm.kustomer.help/en_us/hub-troubleshooting-installation-ryJqwwjgn.md): The Scout Hub is responsible for maintaining continuous wireless communication between all of your Scout sensors If your Scout Hub is not properly connecting o - [Door Panel Troubleshooting & Installation](https://scout-alarm.kustomer.help/en_us/door-panel-troubleshooting-installation-r1vYvXsxn.md): The Scout Door Panel secures the main entry points in your home If your door panel isnt pairing is offline or tracks events incorrectly read below to learn - [Motion Sensor Troubleshooting & Installation](https://scout-alarm.kustomer.help/en_us/motion-sensor-troubleshooting-installation-H1rj8Xjgh.md): Scout Motion Sensors detect any kind of movement in your home If your Scout Motion Sensor isnt pairing causes false alarms or is incorrectly tracking events - [Installation Overview & Troubleshooting](https://scout-alarm.kustomer.help/en_us/installation-overview-troubleshooting-H1FlR75xn.md): Hub To install the Hub Login to the Scout mobile app or web dashboard If this is your first Scout location follow the steps provided in the Welcome to S - [Access Sensor Installation & Troubleshooting](https://scout-alarm.kustomer.help/en_us/access-sensor-installation-troubleshooting-ByHIrQsl2.md): Scout Access Sensors monitor anything in your home that opens or closes like windows doors and cabinets If your Scout Access Sensor isnt pairing is offli - [Frequently Asked Questions](https://scout-alarm.kustomer.help/en_us/frequently-asked-questions-rJMBfqx3.md): Use this page to find answers to commonly asked questions about Scout products Click the links below to jump to productspecific FAQs Scout Hub Door Pane - [Recognizing & Reducing Radio Frequency Interference](https://scout-alarm.kustomer.help/en_us/recognizing-reducing-radio-frequency-interference-S1tG6E9xn.md): What is Radio Frequency Interference RFI Radio frequency interference RFI is the conduction or radiation of radio frequency energy emitted by electrical - [Managing and Testing Devices](https://scout-alarm.kustomer.help/en_us/managing-and-testing-devices-SkmKgmoxn.md): Device Page The main device page displays all of your Scout Alarm devices and integrations Manage your Scout devices through the Scout mobile app or through t - [Scout + Amazon Alexa](https://scout-alarm.kustomer.help/en_us/scout-amazon-alexa-Skev7ox2.md): How do I integrate my Alexa devices with Scout Navigate to the Devices menu in the Alexa app Press the in the top right of the screen Select Securit - [Scout + IFTTT](https://scout-alarm.kustomer.help/en_us/scout-ifttt-S1dkX7jl3.md): What is IFTTT IFTTT stands for If This Then That IFTTT is a free automation tool that works with pretty much everything you use with the internet from so - [Scout Alarm Notifications](https://scout-alarm.kustomer.help/en_us/scout-alarm-notifications-Hk6RIgOH3.md): How do I update my notification settings To change your notification settings follow the steps below In the Scout mobile app select the gear icon in the - [Scout Overview](https://scout-alarm.kustomer.help/en_us/scout-overview-BJjhGVdQ6.md): How Does it Work - System Overview | We know the idea of installing a new home security system can be intimidating but Scouts DIY installation is a bre ## Monitoring Info - [Always On+ (Professional Monitoring) FAQ](https://scout-alarm.kustomer.help/en_us/always-on-professional-monitoring-faq-Hko0MGcxh.md): What is Always On professional monitoring Our Always On plan includes professional monitoring meaning that your home is protected by Scout agents 24 hours - [Change Monitoring Plans](https://scout-alarm.kustomer.help/en_us/change-monitoring-plans-ry7VFMyb2.md): Sometimes plans change We get it If your monitoring plan isnt working for you or if youd like to try out a new one dont worry Its easy to upgrade or d - [Always On (Self Monitoring) FAQ](https://scout-alarm.kustomer.help/en_us/always-on-self-monitoring-faq-HkLSOXign.md): What is Always On monitoring Our Always On plan includes all of the features of our Always On plan minus the professional monitoring police dispatch Y - [Permit FAQ](https://scout-alarm.kustomer.help/en_us/permit-faq-HJAkdG9x2.md): What is an alarm permitregistration An alarm permit is a permit required by some municipalities even if theyre selfinstalled Registration for an alarm - [Environmental Alarms](https://scout-alarm.kustomer.help/en_us/environmental-alarms-r1DmuNqxh.md): Why cant those sensors be added in my modes Who receives notifications about environmental alarms What is an environmental alarm An environmental al ## Returns, Exchanges & Warranty Information - [Scout Returns and Exchanges](https://scout-alarm.kustomer.help/en_us/scout-returns-and-exchanges-B1Dcp49g3.md): Return FAQ Does Scout have a return policy Yes Scout offers a 60 day return policy If your order is eligible for a return you will receive a full refun - [Shipping and Orders](https://scout-alarm.kustomer.help/en_us/shipping-and-orders-ByOW57sgh.md): When will I receive my order Scout orders ship within 13 business days via UPS Ground You can expect to receive your order 57 business days after your ord - [Scout Warranty](https://scout-alarm.kustomer.help/en_us/scout-warranty-B1wF97jln.md): Scout Alarm One 1 Year Limited Warranty Scout Security Inc Seller warrants your Scout alarm hardware Products subject to certain registration re ## Integrations - [Scout + Google Home](https://scout-alarm.kustomer.help/en_us/scout-google-home-HkJg0N5eh.md): How do I integrate Scout Alarm with Google Navigate to the devices menu in the Scout app Select add new device voice Google Assistant Click lin - [Scout + LIFX + Philips Hue](https://scout-alarm.kustomer.help/en_us/scout-lifx-philips-hue-rkn1WQol3.md): How can I integrate my lights with Scout The first step is to link the device with Scout Heres how In the Scout mobile app tap the Devices menu on th - [Scout + Amazon Alexa](https://scout-alarm.kustomer.help/en_us/scout-amazon-alexa-Skev7ox2.md): How do I integrate my Alexa devices with Scout Navigate to the Devices menu in the Alexa app Press the in the top right of the screen Select Securit - [Scout + IFTTT](https://scout-alarm.kustomer.help/en_us/scout-ifttt-S1dkX7jl3.md): What is IFTTT IFTTT stands for If This Then That IFTTT is a free automation tool that works with pretty much everything you use with the internet from so ## Scout General Installation Information - [Members and Admins](https://scout-alarm.kustomer.help/en_us/members-and-admins-Bku9hE5eh.md): How can I add members to my Scout location To add a new member to your Scout location follow these steps In the Scout mobile app navigate to the Members - [Moving With Scout](https://scout-alarm.kustomer.help/en_us/moving-with-scout-Bkx6DE5e2.md): Packing Up Remove your Scout Sensors To remove your sensors we recommend slowly twisting and pulling the device rather than trying to pull it off all at - [Key Fob & RFID Stickers](https://scout-alarm.kustomer.help/en_us/key-fob-rfid-stickers-H1vVyEce2.md): What is the difference between a key fob and an RFID sticker Key fobs and RFID stickers both emit a unique RFID frequency that can be used to arm and disarm - [Installation Overview & Troubleshooting](https://scout-alarm.kustomer.help/en_us/installation-overview-troubleshooting-H1FlR75xn.md): Hub To install the Hub Login to the Scout mobile app or web dashboard If this is your first Scout location follow the steps provided in the Welcome to S - [Managing and Testing Devices](https://scout-alarm.kustomer.help/en_us/managing-and-testing-devices-SkmKgmoxn.md): Device Page The main device page displays all of your Scout Alarm devices and integrations Manage your Scout devices through the Scout mobile app or through t - [Scout + Amazon Alexa](https://scout-alarm.kustomer.help/en_us/scout-amazon-alexa-Skev7ox2.md): How do I integrate my Alexa devices with Scout Navigate to the Devices menu in the Alexa app Press the in the top right of the screen Select Securit - [Access Sensor Installation & Troubleshooting](https://scout-alarm.kustomer.help/en_us/access-sensor-installation-troubleshooting-ByHIrQsl2.md): Scout Access Sensors monitor anything in your home that opens or closes like windows doors and cabinets If your Scout Access Sensor isnt pairing is offli - [Motion Sensor Troubleshooting & Installation](https://scout-alarm.kustomer.help/en_us/motion-sensor-troubleshooting-installation-H1rj8Xjgh.md): Scout Motion Sensors detect any kind of movement in your home If your Scout Motion Sensor isnt pairing causes false alarms or is incorrectly tracking events - [Door Panel Troubleshooting & Installation](https://scout-alarm.kustomer.help/en_us/door-panel-troubleshooting-installation-r1vYvXsxn.md): The Scout Door Panel secures the main entry points in your home If your door panel isnt pairing is offline or tracks events incorrectly read below to learn - [Hub Troubleshooting & Installation](https://scout-alarm.kustomer.help/en_us/hub-troubleshooting-installation-ryJqwwjgn.md): The Scout Hub is responsible for maintaining continuous wireless communication between all of your Scout sensors If your Scout Hub is not properly connecting o - [Scout Alarm Notifications](https://scout-alarm.kustomer.help/en_us/scout-alarm-notifications-Hk6RIgOH3.md): How do I update my notification settings To change your notification settings follow the steps below In the Scout mobile app select the gear icon in the - [Scout Overview](https://scout-alarm.kustomer.help/en_us/scout-overview-BJjhGVdQ6.md): How Does it Work - System Overview | We know the idea of installing a new home security system can be intimidating but Scouts DIY installation is a bre - [Recognizing & Reducing Radio Frequency Interference](https://scout-alarm.kustomer.help/en_us/recognizing-reducing-radio-frequency-interference-S1tG6E9xn.md): What is Radio Frequency Interference RFI Radio frequency interference RFI is the conduction or radiation of radio frequency energy emitted by electrical